AAA selects contract facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the equipment to provide the required service. When your vehicle cannot be made operable, towing will be provided in accordance with AAA Arizona’s towing guidelines, one (1) tow per disablement. When the service requested is excluded from AAA Arizona coverage, we will attempt to secure assistance through our provider network to which the member will pay prevailing commercial rates. If needed AAA Arizona will assist you in obtaining lodging or alternative transportation. Charges for service that exceeds the benefit listings will be at the prevailing hourly or mileage rate of the region where service is provided. In most areas, contract facilities are independent businesses and are not employees of AAA Arizona or its affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the facility providing the service. AAA Arizona will assist by mediating unresolved issues.

If you have followed the procedure outlined to obtain ERS (see page 3), and AAA Arizona service is not available, or AAA Arizona contractor access is restricted (toll roads, limited access highways), AAA Arizona will provide reimbursement for covered services at the prevailing commercial rate for the region. Reimbursement on restricted access roads may be limited to the cost of towing the vehicle to the nearest exit or responding garage, at the member’s discretion. If AAA Arizona service was available, but not requested, reimbursement may be limited to the amount AAA Arizona would normally have paid for the covered service. If you don’t have a valid membership, AAA Arizona will provide limited services and additional charges may apply.

Request for reimbursement consideration must be received in writing by AAA Arizona with the appropriate documentation within 60 days of the service date. The request should include an itemized receipt from the service provider, listing the member’s name, vehicle and services rendered. AAA Arizona may adjust or deny reimbursement for services provided by individuals or companies not normally engaged in providing ERS. AAA Arizona may deny reimbursement if the member has already received or will receive reimbursement through other sources. Delays in service response are sometimes unavoidable due to high demands for service, weather conditions and heavy traffic.  Alternate service sought due to such delays may not be reimbursable.  Reimbursement for services, including services received outside of Arizona will only be considered for those membership services, which AAA Arizona provides without charge. Reimbursement will be considered for breakdown service received only in the U.S. and Canada. Certain terms, conditions and exclusions apply and are subject to change without notice. When reimbursement is provided a service entitlement will be deducted from the membership.  Reimbursement is not provided for such expenses as taxi services, telephone calls, rental cars, etc. Reimbursement considerations should be sent to AAA Arizona, Member Relations, Attn: ERS Reimbursements, P.O. Box 33119, Phoenix, Arizona 85067-3119.